Our Story
We Couldn't Find the Right Tool. So We Built It.
Tridacom IT Solutions has been providing managed IT services from Edmonton, Alberta since our founding. We tried every PSA on the market -- ConnectWise, Autotask, HaloPSA, Syncro.
None of them fit. Interfaces designed a decade ago. AI bolted on as a checkbox feature. Integrations that were glorified webhooks. White-labeling that meant changing a logo and nothing else.
So we started building what we actually needed. A modern, AI-native platform where every feature exists because a technician asked for it. Where integrations are deep, not decorative. Where your brand can truly be the hero.
That's Solidlio.
What We Believe
Four principles that guide every decision we make.
Build for Builders
We run an MSP ourselves. Every feature in Solidlio exists because we needed it -- not because a product manager imagined it. Real workflows, real pain points, real solutions.
AI as a Coworker
AI should reduce toil, not create new tasks. Every AI feature is designed to save time on things you already do -- categorization, summarization, extraction, analysis.
Your Brand, Not Ours
White-label everything. Custom domains, logos, colors, and email templates. Your clients should think you built the software -- because in a way, you did.
Data Sovereignty
Choose your region: Canada, United States, or Europe. Your data stays where your compliance requires. No exceptions, no shared infrastructure across regions.
Tridacom IT Solutions Inc.
10215 178 Street NW, Edmonton, Alberta, T5S 1M3, Canada
888-858-4765 · support@solidlio.com
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