AI Across the Platform
Every module benefits from AI intelligence. Here's what's available today.
Ticket Intelligence
AI categorization, priority prediction, duplicate detection, resolution suggestions, self-help deflection, and automatic summarization.
Financial AI
Invoice extraction from PDFs, billing anomaly detection, pricing optimization, and margin analysis across your client portfolio.
Change Risk Assessment
AI-generated risk scores, complexity analysis, rollback feasibility evaluation, and approval recommendations for every change request.
Sol AI Assistant
Context-aware chat that knows where you are in the platform. Ask about a ticket, asset, or client and get instant, relevant answers.
Client Health Scoring
Predictive health scores based on ticket volume trends, SLA compliance, asset age, and engagement patterns across your MSP portfolio.
RAG Knowledge Search
Retrieval-augmented generation that searches your knowledge base, past tickets, and documentation to surface solutions in real time.
AI That Understands Your Tickets
From the moment a ticket is created, AI is working. Categorization happens in milliseconds. Similar past tickets are surfaced. Resolution paths are suggested.
- Automatic categorization and subcategorization
- Priority prediction based on content and context
- Duplicate detection across the entire ticket history
- Resolution suggestions from past similar tickets
- Self-help deflection with knowledge base articles
- Automatic ticket summarization for handoffs
Financial Intelligence
AI that reads invoices, detects anomalies, and helps you optimize pricing across your entire client portfolio.
- Extract line items from scanned invoice PDFs
- Detect duplicate invoices and billing errors
- Margin analysis and pricing recommendations
- Revenue trend predictions per client
- Automated expense categorization
- Contract renewal risk assessment
Sol: Your AI Copilot
Sol is context-aware. It knows which ticket you're viewing, which client you're working with, and which page you're on.
- "Summarize this ticket's history" while viewing a ticket
- "What assets does this client have?" from any client view
- "Draft a response to this customer" with full context
- "What similar issues have we resolved?" for knowledge lookup
- "Assess the risk of this change" for change management
- Natural language queries against your entire dataset
Transparent AI Credits
Every plan includes AI credits. You always know exactly what each operation costs -- no surprises.
| Operation | Credits |
|---|---|
| Ticket categorization | 1 |
| AI chat message | 1 |
| Ticket / change summary | 2 |
| Email draft | 2 |
| RAG knowledge search | 3 |
| Invoice extraction | 3 |
| Change risk assessment | 5 |
| Market research | 10 |